SchoolGuru terms & conditions

Last updated 3 August 2009

Terms & Conditions

These terms and conditions govern the sale of products by us (SchoolGuru) to you on the website. These terms and conditions constitute the entire agreement between SchoolGuru and you.

Please read these conditions carefully before purchasing SchoolGuru services. By ordering our products or services, you signify your agreement to be bound by these terms and conditions.

1. Our contract

When you place an order to purchase a product or service from us through, you will be sent an e-mail confirming receipt of your order and setting out the details of your order. Your order represents an offer to us to purchase a product, which is accepted by us when we send e-mail confirmation stating that we've dispatched that product to you. That acceptance will be complete at the time we send the Dispatch Confirmation E-mail. Any products on the same order which have not been confirmed in a Dispatch Confirmation E-mail as having been dispatched do not form part of that contract.

2. Payment

All payments between us and you will be made via PayPal or cheque in advance. For information about yuor statutory rights, please visit the Department of Trade and Industry's Consumer Gateway website at:

3. Pricing and availability

We list availability information for products sold by us on the website. We cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by e-mail if any products or services you order turn out to be unavailable. Each order is individually processed. We have to undertake research before we are able to tell you whether we can provide the service or product requested. We make every effort to advise you of this before payment is accepted. In the unusual event that we later discover that we cannot process a request, the cost of the order will be immediately refunded.

4. Privacy

Please review our Privacy Notice, below, which also governs your relationship with SchoolGuru, to understand our practices.

5. Children

SchoolGuru does not sell products or services for purchase by children. If you are under 18, you may purchase products or services from us only with the involvement of a parent or guardian.

6. Other businesses

We may provide links to the websites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant or endorse the offerings of any of these businesses or individuals, or the content of their websites. SchoolGuru does not assume any responsibility or liability for the actions, products, and content of any of these and any other third-parties.

7. Electronic communications

When you transact with SchoolGuru or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

8. Losses

SchoolGuru will not be responsible for any losses (direct, indirect or consequential loss) that result from your order to us.

9. Alteration of service or amendments to the conditions

We reserve the right to make changes to our policies, and these terms and conditions at any time. You will be subject to the policies and terms and conditions in force at the time that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

10. Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control including but not limited to any statutory changes or rulings by any act or customs authority affecting the customs duty payable by you. This condition does not affect your statutory rights.

11. Waiver

If you breach the terms and conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

12. Disclaimer

Please note that we cannot be held responsible for any decisions made as a result of the information we supply. The information is official data that is copyright of the relevant Local Educational Authority and has been interpreted by us in good faith. We make every effort to ensure accuracy and cannot be held responsible for any errors that result.

13. Governing law and jurisdiction

Your relationship with us is governed by and construed in accordance with the laws of England. You agree, as we do, to submit to the non-exclusive jurisdiction of the Courts.

SchoolGuru Privacy Notice

SchoolGuru knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This notice describes the privacy policy of SchoolGuru. By visiting SchoolGuru, you are accepting and consenting to the practices described in this Privacy Notice.

Controllers of Personal Information

Any personal information provided to or to be gathered by SchoolGuru is controlled primarily by SchoolGuru, 25 Sadleir Rd, St Albans, Herts AL1 2BL

Collection and Use of Personal Information About Customers

The information we learn from customers helps us personalise and continually improve your experience at SchoolGuru. We use the information to handle orders, deliver services, process payments, communicate with you about orders, products, services and promotional offers, update our records, generally maintain your accounts with us, and recommend merchandise and services that might be of interest to you. We also use this information to improve our site, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.

Here are the types of information we gather.

  • Information you give us: we receive and store any information you enter on our website or give us in any other way. You can choose not to provide certain information but then you might not be able to take advantage of many of our features.

  • Automatic information: we receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies" and we obtain certain types of information when your Web browser accesses SchoolGuru. A number of companies offer utilities designed to help you visit websites anonymously, if you prefer.

  • E-mail communications: to help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from SchoolGuru if your computer supports such capabilities. If you do not want to receive e-mail or other mail from us, please just email us at

What About Cookies?

Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognise your browser and to provide features such as personalised greetings

  • The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. However, SchoolGuru may introduce innovative features to the site that depend on Cookies, therefore we recommend that you leave them turned on.

  • If you do leave cookies turned on, be sure to sign off when you finish using a shared computer.

Does SchoolGuru share any information they receive?

Information about our customers is an important part of our business and we are not in the business of selling it to others. We share customer information only as described below and with the subsidiaries which SchoolGuru controls and that are either subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.

  • Agents: we may employ other companies and individuals to perform functions on our behalf. Examples include sending postal mail and e-mail, analysing data, providing marketing assistance, processing payments and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Notice and as permitted by the UK's Data Protection Act.

  • Promotional offers: sometimes we may send offers to selected groups of customers on behalf of other businesses. When we do this, we do not give that business your name and address. If you do not want to receive such offers, please email

  • Business transfers: as we continue to develop our business, we might sell or buy stores, subsidiaries or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that SchoolGuru or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.

  • Protection of SchoolGuru: we release account and other personal information when we believe release is appropriate to comply with law, to enforce or apply our Conditions of Use and other agreements or to protect the rights, property or safety of SchoolGuru, our users or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing or otherwise disclosing personally identifiable information from customers for commercial purposes in a way that is contrary to the commitments made in this Privacy Notice.

  • With your consent: other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share the information.

Whenever we transfer personal information to countries outside of the European Economic Area in the course of sharing information as set out above, we will ensure that the information is transferred in accordance with this Privacy Notice and as permitted by the UK's Data Protection Act.

What Information Can I Access?

SchoolGuru gives you access to a broad range of information about your account and your interactions with SchoolGuru upon request. Email:

What Choices Do I Have?

As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of such V Good Media features.
You can add or update certain information by email. When you update information, we usually keep a copy of the previous version for our records.

  • If you do not want to receive e-mail or other mail from us, please email . (If you do not want to receive Conditions of Use and other legal notices from us, such as this Privacy Notice, those notices will still govern your use of SchoolGuru and orders placed with SchoolGuru, and it is your responsibility to review them for changes.)

  • The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. However, you may not be able to use key features of the site if you do not use cookies.

Conditions of Use, Notices and Revisions

If you choose to visit SchoolGuru, your visit and any dispute over privacy is subject to this Privacy Notice and our Conditions of Use, including limitations on damages and application of the laws of England. If you have any concern about privacy at SchoolGuru, please e-mail us a thorough description and we will try to resolve the issue for you.

Our business changes constantly and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Information You Give Us

You provide most of such information when you place an order, answer a questionnaire or communicate with customer services. For example, you provide information when you place an order through SchoolGuru, provide information for Your Account (and you might have more than one if you have used more than one e-mail address when ordering with us), communicate with us by phone, e-mail or otherwise, complete a questionnaire or an order form. As a result of those actions, you might supply us with such information as your name, address and phone number, your credit card information, details of people to whom purchases are for (including address and phone number), details of your children’s ages, addresses, any relevant personal information (eg, medical needs) and additional information.

Automatic Information

Examples of the information we collect and analyse include the Internet protocol (IP) address used to connect your computer to the Internet, login, e-mail address, password, computer and connection information such as browser type and version, your operating system and platform, purchase history, which we sometimes aggregate with similar information from other customers to create features such as Most Popular Lists, the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time), cookie number and products you viewed or searched for.

Information You Can Access

Examples of information you can currently access at SchoolGuru include up-to-date information regarding recent orders, personally identifiable information (including name, e-mail, Address and schools you’re interested in), payment preference (eg, Paypal or cheque).

School appeals: